Expert Psychiatric Care in Florida

 Welcome to the website of Castleview Psychiatry & Therapy (“Castleview,” “we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and interact with our services.

By using this website, you agree to the terms outlined in this Privacy Policy.

We may collect personal information you voluntarily provide through contact forms, appointment requests, intake forms, newsletter sign-ups, or other communications, including:

• Name 
• Email address 
• Phone number 
• Date of birth 
• Insurance information (if voluntarily provided) 
• Mental health service interests 
• Any information submitted through secure forms or messaging 

When you visit our website, certain information may be collected automatically, including:

• IP address 
• Browser type 
• Device information 
• Pages visited 
• Time spent on pages 
• Referral source 
• Cookies and analytics data 

We may use tools such as Google Analytics, Meta Pixel, or similar technologies to improve website performance and marketing effectiveness.

Castleview Psychiatry & Therapy is committed to protecting your privacy and maintaining compliance with applicable federal and Florida privacy laws, including the Health Insurance Portability and Accountability Act (“HIPAA”).

Submitting information through this website does not automatically establish a provider-patient relationship.

Please do not submit sensitive medical or psychiatric information through non-secure website forms or email unless specifically instructed to do so through a secure platform.

Protected Health Information shared during treatment is governed separately by our HIPAA Notice of Privacy Practices.

We may use your information to:

• Respond to inquiries 
• Schedule appointments 
• Provide psychiatric and therapy services 
• Improve our website and services 
• Send practice updates or educational materials 
• Communicate regarding billing or administrative matters 
• Maintain security and prevent fraud 
• Comply with legal and regulatory obligations 

We do not sell your personal information.

As a hybrid telehealth and in-person practice, we may communicate electronically through secure systems, patient portals, email, text messaging, or telehealth platforms.

While we take reasonable measures to protect your information, no electronic transmission can be guaranteed to be completely secure.

By communicating electronically with our practice, you acknowledge and accept these risks.

Our website may use cookies, pixels, and similar technologies to:

• Improve website functionality 
• Analyze visitor behavior 
• Measure advertising performance 
• Customize user experience 

You may disable cookies through your browser settings; however, some website functions may not operate properly.

We may use third-party vendors or platforms for services such as:

• Website hosting 
• Appointment scheduling 
• Telehealth services 
• Payment processing 
• Email communication 
• Analytics and advertising 

These providers may have access to limited information necessary to perform their services and are expected to maintain appropriate privacy and security standards.

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, or misuse.

However, no website or electronic system can guarantee absolute security.

Our practice may provide services to minors with appropriate parent or guardian consent in accordance with Florida law.

Our website is not intended to knowingly collect information from children under 13 without parental involvement.

Depending on applicable law, you may have the right to:

• Request access to your information 
• Request corrections to inaccurate information 
• Request limitations on certain communications 
• Withdraw consent where applicable 

To make privacy-related requests, please contact us using the information below.

Our website may contain links to third-party websites or resources. We are not responsible for the privacy practices or content of external websites.

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

Castleview Psychiatry & Therapy
9100 Conroy Windermere Rd. Suite 200
Windermere, FL 34786

8551 Greenbank Blvd.
Windermere, FL 34787

Phone: (689) 236-6826
Email: robynparke@castleviewpsychiatry.org